03rd January 2008
I had mentioned in my earlier post that I am a Frequent flyer with Jet and I travel very often by Jet. I recently travelled by Kingfisher to Bangalore only because the morning Jet flight was fully booked and I had an amazing experience. Kingfisher made a real impact on me, someone so used to Jet, with their excellent service. What a competitive world we live in!
While checking in I was told that only middle seats were left. I said I preferred an Aisle seat. After some double checking the attendant got back with a smile saying that there was only one Aisle seat which he would give me. At this point I was not very surprised because almost all Airlines do this. Only thing a bit different was that the seat number was in single digits and I had an economy class ticket. I told myself that it might be an ATR flight. However when I entered the flight I was really surprised. I had been given a business class seat. This was too good to be true and that too early in the New Year. Jet had never done this even once inspite of my frequent flying.
As a customer it feels great when you are treated best and the Chairman tells you that he has personally chosen the flight attendants and that you can write to him directly. However as a vendor you expect the customer to follow protocols and come to you instead of going to someone senior directly! But then life is full of paradoxes.
I just sat back and enjoyed my flight without worrying about my customer whom I was going to meet.