Tuesday, December 2, 2008

Dealing with difficult People

I came across a book called " Dealing with difficult People" by Roy Lilley in the county library. I have been dealing with a handful of difficult people in my work life in recent times, so no wonder I picked it up.

I finished reading the book yesterday. It didn't tell me something totally different from what I knew in terms of approaching such people but I liked one thing in particular about the book.

This book gives a positive outlook to dealing with difficult people by saying that they are predictable. Don't know about you but this is something which had not struck me earlier.

Quoting from the book itself

" Remember this: Difficult people are preditable people.

That simple fact makes your life much easier.They are difficult not only to you. They are into themselves and are difficult to everyone. Predictable is easy. You can prepare for difficult people, you can plan for them, you can plot, scheme and collude against them. They are stuck in their ways. All you have to do is manoeuvre."

Apart from this the only aspect I found interesting is that it attempted to classify difficult people into seven types:

1.Hostile, aggressive
3.Silent, Unresponsive
4.Super agreeable
6.Know all

A comprehensive list which tempts me to call a few more people than I originally thought of as difficult!

Reminded of some familiar faces after reading this? You can atleast now be reassured that they are predictable and can be dealt with if you identify their behaviour and plan accordingly.

Remember they are stuck, you only have to manoeuvre!

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